Welcome to AAR General Maintenance LLC

The following are the terms and conditions for the AAR General Maintenance – Sole Proprietorship LLC website. All customers must accept the terms and conditions before they can use the AAR General Maintenance – Sole Proprietorship LLC website.

Please read this document carefully before using this Website. By accepting this agreement you agree to comply with the terms and conditions of our website.

AAR General Maintenance – Sole Proprietorship LLC is a wholly owned division of AAR enterprises, all legal references to AAR General Maintenance – Sole Proprietorship LLC whether explicit or implied extend to its parent entity AAR enterprises.

You explicitly acknowledge that AAR General Maintenance – Sole Proprietorship LLC reserves the right to change this policy at any time.

  • “AAR General Maintenance – Sole Proprietorship LLC” maintains the https://www.aarmaintenance.ae/ Website
  • “United Arab of Emirates is our country of domicile”
  • ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  • ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  • ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  • ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  • ‘’User is responsible for maintaining the confidentiality of his account’’
Use of the Website

By accessing the website, you warrant and represent to AAR General Maintenance – Sole Proprietorship LLC that you are legally entitled to do so and to make use of information made available via the website.

Email Communications

By registering for an account to use this website you acknowledge and accept that you will be sent email communications from time to time to the email address you have submitted. These emails may relate to account and order updates or invoices, statements and receipts as well as marketing and promotional materials.

PAYMENT CONFIRMATION

After subscribing to our services that includes prepayment or prepaid for any offered service by AAR General Maintenance – Sole Proprietorship LLC, the other party shall receive an email confirming the payment as soon as the payment process went through successfully.

REFUND POLICY

In case AAR General Maintenance – Sole Proprietorship LLC failed to deliver their services as agreed, client may cancel his membership and a refund shall be initiated toward the same credit card that was debited.

50% Refund will be given to the customer based on the unused services available in the purchased contract. Refunds will be done only through the Original Mode of Payment. Refunds will not be given for the used services.

Cancellation Policy

“No cancellations are allowed after making the payment”

In case AAR General Maintenance – Sole Proprietorship LLC failed to deliver their services as agreed, client may cancel his membership and such incident has to be reported within 30 days from the occurence. Please allow for up to 90 days for the refund transfer to be completed.

Either party will have the right to terminate the contract by giving at least 30 days’ notice in writing to the other party to expire at the end of the initial period or at any time after that.

Delivery Policy

The services are only delivered on the address mentioned while signing the contract. Services will not be delivered or provided to any other location.

The services will be delivered as per the booking date. Delivery in only done in the country United Arab of Emirates. If professionals are not available then it will be informed to you during the booking of the service.

Responsible Usage

You are responsible for your actions on our Website. If you act recklessly or irresponsibly in your use of the platform or your actions endanger any person or the integrity or security or availability or performance of our platform, your access may be restricted, suspended or terminated, without prior notice.

You agree that you will not use, attempt to use or allow the platform to be used to undertake the following activities:

Content Publishing

You may not use the Website to publically post any material that:

  • is racist, obscene, hateful, defamatory, libellous, derogatory, threatening, profane, harassing, abusive, discriminatory or humiliating to another person or organisation
  • vilifies individuals based on their religion, gender, race or sexuality
  • contains copyrighted material (written, audio, video and other electronic forms) or infringes Intellectual Property Rights
  • contains personal information about you or another individual (including identifying information, email addresses, phone numbers or private addresses)
  • falsely represents another individual, organisation, government or entity
Activities that cause excessive load on the Platform

You must not undertake any of the following activities that may result in lowered website performance, such as:

Continual uploading content which is extremely large file size: Acceptable guideline is no larger than 1MB: per file

Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of AAR General Maintenance – Sole Proprietorship LLC and its partners, suppliers, and affiliates. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of AAR General Maintenance – Sole Proprietorship LLC.

External links

External links may be provided for your convenience, but they are beyond the control of AAR General Maintenance – Sole Proprietorship LLC and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Promoted discounts

Discounts for products and services from companies other than AAR General Maintenance – Sole Proprietorship LLC may be displayed on this website. AAR General Maintenance – Sole Proprietorship LLC warrants that at the time of publishing that these discounts are valid however AAR General Maintenance – Sole Proprietorship LLC has no control over whether that company will elect to honour the promoted discount, other than to remove the promotion from this website. By accepting these terms you expressly acknowledge that AAR General Maintenance – Sole Proprietorship LLC is in no way liable for any dispute related to promotions for products and services from third party companies.

Warranties

AAR General Maintenance – Sole Proprietorship LLC makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability

AAR General Maintenance – Sole Proprietorship LLC shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither AAR General Maintenance – Sole Proprietorship LLC nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws

Use of this website shall in all respects be governed by the laws of Dubai, United Arab Emirates., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Dubai, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

 

Annexure

Package HVAC ANNUAL MAINTENANCE

Scope of Work

1.  Services

 AAR MAINTENANCE LLC shall carryout maintenance jobs relating to:

  • Air Conditioning supply and associated equipment services

Supervised, uniformed technicians will attend all emergencies within 2hrs, 7 Days a week and 365 Days a year upon you lodging the complaint.

2.  Planned Preventive Maintenance

A preventive maintenance program will be provided in writing by AAR Maintenance within 30 days after signing the contract for all air conditioning electrical & plumbing units every six months.

3.  Mechanical, Electrical and Plumbing

Services under this include:

  • Repair and or replacement of mechanical & electrical equipment including distribution boards , circuit boards , circuit breakers, ELCB, light fittings, control panels , switches & water –heaters. ( please refer to spare parts / materials clause below in case of replacements)
  • Repair of water pumps, which can be done on site
  • Repairing of external leaks in pipes
  • Repair and replacement of sanitary-ware fittings and attention to drainage problems (please refer to spare parts / materials clause below in case of replacements)

Air conditioning

An annual major service and, bi-annual service of indoor and outdoor units shall be provided, which includes the following;

  • Cleaning of filters
  • Cleaning and checking of electrical components
  • Pressure washing of coils
  • Topping up of refrigerant gas (gas will be charged separately).
  • Belt replacement, lubrication and cleaning of drain lines.
  • Placing of drain flow tablets in drip trays.
  • Changing compressor oil and filters if necessary.
  • Minor painting touch-up and minor repairs to insulation. (Please refer to spare parts/materials clause below in case of replacements)

Emergencies

The following circumstances are considered Emergency.

  • Total electricity failure/breakdown
  • Total air-conditioning failure
  • Total water stoppage
  • Major leakage related to plumbing (e.g. water gushing out, leakage from plumbing etc)
  • Major blockage of drainage

Spare Parts/ Materials

Spare parts and materials are not covered under the scope of this Annual Maintenance Contract. Such parts and/or materials that are required to restore functioning of equipment or system under the scope of work shall be used appropriately and will be charged at the actual cost plus 10% handling charge.

Services Excluded

The following services are expressively excluded from the scope of this Contract:

  • Repairs and/or replacement of electronic items or Home Appliance.
  • Power, water, drainage and telephone services (being the responsibility of the relevant local authority).
  • Internal water leakage, e.g. under the bathtub, WC, inside the wall, ceiling, under the interlock & garden areas).
  • Major Job related to MEP or Civil works.
    Garden irrigation system (sprinklers).
  • Gardening and horticultural work.
  • Emptying of septic tanks and janitorial cleaning.
  • Changing of any insulation material to ductwork chilled water pipe lines.
  • Changing of any corroded chilled water, domestic water or drainage lines.
  • Picture hanging, painting and decoration jobs.
  • Carpet cleaning and carpet shampooing.
  • Replacement of broken windows, window glasses, doors, door glasses.
  • Swimming pool filters repairs plus installations.
  • Swimming pool pump repairs plus installations.
  • Swimming pool re plumbing.
  • Automatic garage doors/gates.

The above jobs/services can be performed at additional charge.

 

Terms & Conditions in addition to the General Terms and Conditions

  • AAR Maintenance staff shall be provided with free use of water and electricity and free access to any part of the premises, to perform the required tasks under this agreement.
  • All invoices raised by Home Talents for spare parts, additional jobs and additional services not included in this contract/scope of work shall be settled upon presentation. Failure to promptly settle these invoices may result in suspension/discontinuation of all services under this Annual Maintenance Contract and can only be restored upon full settlement.
  • This contract is valid for 12 months upon COMPANY signature date.

Agree to the above Scope of Work and the Terms & Conditions.

Signature of Client                Date                                for